Mildred Okrah

Delivered high-volume B2C customer support, responding to inquiries and assisting clients with product selection while maintaining excellent service standards.

Utilized CRM and POS systems to accurately track customer interactions, purchases, and repeat sales, contributing to improved customer loyalty.

Managed inventory control, stock rotation, and demand forecasting, ensuring product availability and optimizing operational efficiency.

Provided after-sales support and product counseling, enhancing customer satisfaction and building lasting client relationships.

Wrote and published original poetry and short-form content for a growing Instagram audience, contributing to increased engagement and brand visibility.

Managed comprehensive content planning, editing, and consistent publishing schedules, ensuring timely delivery and strategic content flow across digital platforms.

Utilized Instagram analytics to refine content strategy and improve reach, enhancing audience engagement and optimizing digital presence.

Developed strong written communication and creative skills, translating complex ideas into engaging content suitable for diverse online audiences.

Handled all inbound and outbound client communications via email, phone, and messaging platforms, ensuring timely and professional interactions.

Prepared diverse business correspondence, including invoices, quotations, and reports, maintaining high standards of accuracy and professionalism.

Coordinated calendars, meetings, and deadlines, significantly improving workflow efficiency and organizational structure for clients.

Maintained digital filing systems and ensured documentation accuracy, enhancing data accessibility and operational efficiency.

Conducted research and prepared budget proposals for development projects, supporting strategic decision-making and resource allocation.

Supported municipal planning, policy formulation, and reporting, contributing to effective governance and project execution.

Coordinated community engagement and stakeholder meetings, facilitating effective communication and collaboration among diverse groups.

Managed end-to-end B2C sales cycles from lead generation to closing, consistently achieving monthly sales targets and profitability.

Maintained CRM databases to meticulously track leads, pipelines, and conversion metrics, optimizing sales processes and client follow-up.

Developed and executed social media campaigns, online engagement strategies, and blog content, significantly enhancing brand visibility and audience reach.

Conducted market research and competitor analysis to inform strategic sales and marketing initiatives, contributing to data-driven decision-making.

Assisted in settlement planning and reviewed site/building plans, ensuring compliance with regulatory standards and project guidelines.

Supported planning advisory services for developers and public authorities, facilitating informed decision-making and project progression.

Helped prepare planning schemes and layout plans, contributing to organized urban development initiatives and effective documentation.